Shipping & Returns

Thanks for shopping at Lions Foundation of Canada Dog Guides' Gift Shop If you are not entirely satisfied with your purchase, we are here to help.

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please include receipt or proof of purchase.

The item can be returned to:
Lions Foundation of Canada Dog Guides
152 Wilson Street
Oakville, ON L6K 0G6

The “Dog Guide on Board” and “Dog Guide on Site” decals are not eligible for return.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the initial shipping cost will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, please email us using the contact us link on the right tool bar. >>

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